We strive to ensure customer satisfaction with our products. If you are not satisfied with your purchase, you may request a return or refund under the following conditions:
Eligibility: Returns must be requested within 2-3 days of receiving the order. The product must be unused, in its original packaging, and in resalable condition.
Return Process: To initiate a return, contact our customer service team at care@grandacrbon.comwith your order details. We will provide instructions on how to return the item.
Refunds: Once we receive and inspect the returned product, we will process the refund within 2 business days. Refunds will be issued to the original payment method.
Non-Returnable Items: Certain products, including customized or special-order items, may not be eligible for return.
Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Grand Carbon Company
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